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FREE Shipping All Over The UK
Last updated: 5 August 2026
This Returns & Refunds Policy explains how cancellations, returns, exchanges and refunds are handled by Lustrora LTD, trading as Teeth Whitening Plus.
Trading name: Teeth Whitening Plus
Registered company: Lustrora LTD
Company number: 14771687
VAT number: GB497259140
Email: info@teethwhiteningplus.co.uk
Return address:
Teeth Whitening Plus
Office 5, 321 Red Bank Road
Bispham
Blackpool
England
FY2 0HJ
Nothing in this policy limits or removes your statutory consumer rights.
You may request to cancel your order before it has been dispatched.
Please contact us as soon as possible with your name and order number. If your order has not yet been dispatched, we will cancel it and issue a refund to the original payment method.
If the order has already been dispatched, it will need to be returned in accordance with the relevant sections of this policy.
Customers purchasing online normally have the right to cancel an eligible order without giving a reason.
You must notify us that you wish to cancel within 14 days of receiving your order. Once you have notified us, you must return the eligible goods within a further 14 days.
To cancel an order, contact us at:
Please provide your name, order number and the products you wish to return.
In addition to your statutory rights, we offer a 30-day goodwill return period for eligible products.
To qualify for a change-of-mind return under this additional policy, you must contact us within 30 days of receiving the order.
Returned products must be:
This additional 30-day policy does not reduce the rights you already have under UK consumer law.
Many of the products we sell are supplied sealed for health or hygiene protection.
Where a product is sealed for health or hygiene reasons, it may not be eligible for a change-of-mind return once the protective seal has been broken or the product has been opened. This may include products such as whitening gels, whitening strips, toothpaste, toothbrush heads, oral-cleaning tools and other products intended for use inside the mouth. UK distance-selling rules provide an exception for sealed goods that are unsuitable for return for health or hygiene reasons once opened.
This restriction does not apply where a product is faulty, damaged, incorrect or not as described.
For eligible change-of-mind returns, the customer is responsible for arranging and paying the return postage.
We recommend using a tracked delivery service and keeping proof of postage. You remain responsible for the returned goods until they reach us.
Please do not send a return until you have contacted us and received the relevant return instructions.
Contact us as soon as possible if your order arrives:
Please provide:
Photographs help us investigate the issue quickly. We may request further reasonable information before arranging the appropriate remedy.
If the product is confirmed to be faulty, damaged, incorrect or not as described, we will offer a refund, replacement, repair or another remedy in accordance with your statutory rights.
Customers normally have a short-term right to reject faulty goods within 30 days. After that period, repair or replacement may be the first available remedy, depending on the circumstances.
We will cover reasonable return costs where we require a faulty, damaged or incorrect product to be returned.
We can offer exchanges for eligible unopened products and for faulty, damaged or incorrect products where appropriate.
Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer an alternative or issue a refund.
For a change-of-mind exchange, the customer is responsible for return postage and may also be required to pay the delivery cost for the replacement item.
There will be no additional delivery charge where an exchange is required because we supplied a faulty, damaged or incorrect product.
Returned products will be inspected after they arrive.
We may refuse a goodwill return or reduce the refund where:
This does not affect remedies available for goods that are faulty, damaged, incorrect or not as described.
Approved refunds will normally include the price paid for the returned product.
Where an entire eligible order is cancelled under statutory cancellation rights, we will also refund the cost of our standard delivery option. If you selected a more expensive delivery service, we are not required to refund the additional amount above the standard delivery cost.
Original delivery charges may not be refunded for:
Your statutory rights remain unaffected.
Refunds will be issued to the original payment method used for the order.
We will not normally refund an order to a different payment method, bank account or person.
For statutory cancellations, refunds will be processed within 14 days of receiving the returned goods or receiving evidence that the goods have been sent back, where applicable.
After we issue the refund, your bank or payment provider may take additional time to display it in your account.
Sale, clearance and discounted products are covered by the same statutory rights as full-price goods.
They may also be returned under our 30-day goodwill policy where they meet all eligibility conditions, including being unopened, unused and in a resaleable condition.
We may ask for proof that the product was purchased from Teeth Whitening Plus.
Suitable proof may include:
UK guidance permits retailers to request reasonable proof of purchase when dealing with a return.
Before returning any product, contact:
Once you have received return instructions, send the item to:
Teeth Whitening Plus
Office 5, 321 Red Bank Road
Bispham
Blackpool
England
FY2 0HJ
Please package the product securely and include your name and order number inside the parcel.
Do not return products using cash-on-delivery or postage-due services, as these may be refused.
You may use the following wording to cancel an eligible online order:
To: Teeth Whitening Plus, operated by Lustrora LTD
Email: info@teethwhiteningplus.co.uk
I am writing to cancel my contract for the purchase of the following goods:
Product(s):
Order number:
Order date:
Date received:
Customer name:
Customer address:
Date of cancellation:
You do not have to use this exact form. A clear email stating that you wish to cancel is sufficient.
For questions about cancellations, returns, exchanges or refunds, please contact us through our Contact page or email:
