FREE Shipping All Over The UK
FREE Shipping All Over The UK
Last updated: 11 July 2026
These Terms and Conditions apply to the use of this website and to orders placed through Teeth Whitening Plus.
By using our website or placing an order, you agree to these Terms and Conditions. Please read them carefully before purchasing from us.
This website is operated by Lustrora LTD, trading as Teeth Whitening Plus.
Trading name: Teeth Whitening Plus
Company registered name: Lustrora LTD
Company number: 14771687
VAT number: GB497259140
Registered address: Office 5, 321 Red Bank Road, Bispham, Blackpool, England, FY2 0HJ
Website: https://teethwhiteningplus.co.uk
Email: info@teethwhiteningplus.co.uk
Teeth Whitening Plus sells teeth whitening products, including whitening gels, strips and related products.
All products sold on our website are supplied new and sealed.
Product descriptions, images, pack contents, strengths, directions and other information are provided to help you understand the product before placing an order. We try to ensure all product information is accurate and up to date, but packaging, ingredients, instructions or manufacturer details may occasionally change.
You should always read and follow the instructions supplied with the product before use.
Teeth whitening products may not be suitable for everyone.
By purchasing from us, you confirm that:
We recommend seeking advice from a qualified dentist or dental professional before using teeth whitening products, especially if you have sensitive teeth, gum problems, dental restorations, ongoing dental treatment, oral health concerns, are pregnant or breastfeeding, or are unsure whether a product is suitable for you.
Stop using the product and seek professional advice if you experience significant discomfort, irritation or an unexpected reaction.
Information on this website is provided for general product guidance only. It is not medical or dental advice.
Our products are intended for customers aged 18 and over.
By placing an order on our website, you confirm that you are at least 18 years old.
We reserve the right to cancel an order if we have reason to believe the customer is under 18 or the product is being purchased for use by someone under 18.
All prices shown on our website are in British Pounds Sterling (£ GBP).
Prices shown are inclusive of VAT, unless stated otherwise.
Delivery charges, where applicable, will be shown before you complete checkout.
We may change product prices at any time, but price changes will not affect orders that have already been accepted.
We accept the payment methods shown at checkout.
Available payment methods may include:
Payments are processed securely by third-party payment providers. We do not store your full payment card details on our website.
Your order will not be processed until payment has been successfully authorised.
When you place an order, you are making an offer to purchase the products in your basket.
After placing an order, you may receive an order confirmation email. This confirms that we have received your order, but it does not mean your order has been accepted.
Your order is accepted when we dispatch the products or otherwise confirm that the order has been accepted.
We reserve the right to refuse, cancel or refund an order where necessary.
This may include situations where:
If we cancel an order after payment has been taken, we will refund the amount paid using the original payment method.
We currently deliver within the United Kingdom only.
Delivery options may include:
Available delivery options and charges will be shown at checkout.
We aim to dispatch orders within 1 working day after successful payment, excluding weekends and bank holidays.
Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to courier issues, weather, public holidays, incorrect delivery details or other circumstances outside our control.
Where tracking is available, tracking details will be provided after dispatch.
If your parcel has not moved for 3 business days, please check the tracking information first and then contact us through our Contact page or by email at:
We will review the tracking information and help you with the next steps.
You are responsible for providing accurate delivery information at checkout.
We are not responsible for delays or failed delivery caused by incorrect or incomplete address details provided by the customer.
If an order is returned to us due to incorrect address details or failed delivery, we may ask you to pay the delivery cost again before the order is resent.
We offer a 30-day return period from the date you receive your order, subject to the conditions below.
To request a return, please contact us first through our Contact page or by email at:
Please include your order number, name and reason for return.
For change-of-mind returns, products must be:
For health and hygiene reasons, we cannot accept returns of products that have been opened, used, unsealed, damaged after delivery or handled in a way that makes them unsuitable for resale, unless the product is faulty, incorrect or not as described.
Customers are responsible for the cost of returning change-of-mind returns.
We recommend using a tracked delivery service when returning items, as you are responsible for the products until they reach us.
If your product arrives faulty, damaged or incorrect, please contact us as soon as possible.
Please provide:
If the product is confirmed to be faulty, damaged or incorrect, we will offer an appropriate solution in line with your legal rights. This may include a replacement, refund or another suitable remedy.
Where we ask you to return a faulty, damaged or incorrect item, we will cover reasonable return postage costs or provide return instructions.
Approved refunds will be issued to the original payment method used for the order.
Once we receive and inspect the returned product, we will process any approved refund as soon as reasonably possible.
Refunds may take additional time to appear in your account depending on your bank or payment provider.
Where required by law, we will refund the standard delivery cost paid for the original order. If you selected a more expensive delivery option, we are only required to refund the cost of the standard delivery option.
We cannot accept returns for opened or used teeth whitening products where the product was sealed for health or hygiene reasons, unless the item is faulty, damaged, incorrect or not as described.
This does not affect your statutory rights.
We may offer discount codes, sales, bundles or promotional offers from time to time.
Promotions may be subject to additional terms, such as expiry dates, product exclusions, minimum order values or one-use limits.
We reserve the right to withdraw, change or cancel promotions at any time.
Discount codes cannot be applied retrospectively to orders that have already been placed.
We may display customer reviews through Trustindex or another review platform.
Reviews are intended to reflect customer experiences and opinions. Individual product experiences may vary.
We reserve the right not to publish, or to remove, reviews that are offensive, unlawful, misleading, spam, irrelevant or inappropriate.
We try to keep the information on our website accurate and up to date.
However, we do not guarantee that all website content will always be free from errors, omissions or outdated information.
We may update product information, prices, availability, images, website content and these Terms and Conditions at any time.
All products are subject to availability.
Adding a product to your basket does not reserve the product.
If a product becomes unavailable after you place an order, we may contact you to offer an alternative, wait for restock or cancel and refund the order.
Nothing in these Terms and Conditions excludes or limits our liability where it would be unlawful to do so.
This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.
We are not responsible for:
Our products are supplied for personal consumer use only and not for resale, professional use or commercial use unless agreed by us in writing.
We are not responsible for delays or failure to perform our obligations where this is caused by events outside our reasonable control.
This may include courier delays, strikes, severe weather, technical issues, supply chain disruption, changes in law, payment provider issues, website outages or other events beyond our control.
All website content, including text, layout, graphics, branding, images and design elements, belongs to us or is used with permission.
You may use our website for personal shopping purposes only.
You must not copy, reproduce, distribute, modify or use our website content for commercial purposes without our written permission.
Your use of our website is also governed by our:
These explain how we collect, use and protect personal information and how cookies are used on our website.
For questions about orders, products, delivery, returns or these Terms and Conditions, please contact us through our Contact page or email:
We may update these Terms and Conditions from time to time.
The latest version will always be available on this page.
Any changes will apply to future orders placed after the updated Terms and Conditions are published.
These Terms and Conditions are governed by the laws of England and Wales.
If you are a consumer living in another part of the United Kingdom, you may also have rights under the laws that apply where you live.
